The easiest way to place an order is to
me directly at firstname.lastname@example.org. I check my e-mail throughout the day and can
provide any further information and answer any questions you may
have. While I do try to maintain a small stock of finished goods,
most of my sales are made to order. When an order is placed I will
begin the construction phase where customers will receive updates
for that order as it is being built from start to finish.
For orders within the continental United States I accept either
personal checks or PayPal. International orders I will only accept
PayPal. PayPal transactions will have an additional 3-4%
associated merchant fee.
CITES, Import Duties, and VAT
In recent years a number of exotic hardwood species have
been added into the CITES restricted list, and as such without
having all the necessary permits and documentation cannot be
legally shipped internationally. As a result of this I can only
sell a more limited variety of hardwood products internationally.
Many countries will also have varying import duties and/or VAT
taxes associated with imported goods. It is the responsibility of
the buyer to take these into account when placing an order as my
prices will not reflect these.
All orders are shipped via USPS first class package or priority
mail with prices dependant on order value, destination, and weight.
For shipping within the domestic United States prices typically
range from $3-15 with delivery times between 2-7 days.
International shipments typically range from $15-35, delivery
times will vary depending on location. High value shipments will
be sent insured at additional cost.
On most orders I will accept returns up to two weeks after the delivery date and refund the cost of the order, return shipping will be the responsibility of the buyer.
Some exceptions to this would include custom orders where a product would not otherwise be resalable or where obvious signs of tampering are evident. Damage from shipping carriers will
be handled on a case by case basis and are generally infrequent.
Check out the navigation menu to find out more about HHFI and what I have to offer.